Speedi shuttle promo code driver#
She wouldn't hear any of my explanations, and just put me onto the driver - who simply said I was late, and hung up on me. Additionally, she told me it was their ROUTINE, which I was not informed. However, she said they had left messages in my room the day before to inform me of the change of pick-up time to 6.25am. When I told her about what happened, she told me my hotel receptionist had already told her. At the airport, I called the speedi-shuttle, and was greeted by yet another rude lady, with no sense of customer service. I was forced to pay 85USD for a taxi to the airport. We tried to call speedi-shuttle, but their lines only open at 7am. I showed her my boarding pass, which stated that my pick-up time was 6.40, and he had left at 6.30am! However, the reception was very kind to arrange a taxi for me, and also typed a letter to explain the incident so I could try to get reimbursed from Speedishuttle. The receptionist emphatised with my plight, and also told me that the driver was very rude to her. I hurriedly left the room, and when I got to reception, he had left.
He said 9 others were waiting and he was leaving NOW.
He was very rude - far from the website's claim of their courteous and friendly drivers. I told them I will be down in a few minutes, since it was still early. On that morning, I got a call at 6.25am from reception, telling me the driver is waiting. The shuttle for my return trip on 20 November was schedule for 6.40am. Upon arrival, I went to the speedi shuttle counter and was handed both my boarding passes to/from my hotel. My transportation from Kahalui airport to my hotel was fine. I had booked speedi shuttle for airport transpotation to/from my hotel in Maui. I was in Maui from 15-20 November and Honolulu from 20-22 November 2008. I would like to express my disappointment and dismay at Speedi shuttle.
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